Where's my custom?
Find your row below using the Client ID from your order confirmation. New requests show up here once they've been reviewed and approved, then update as they move through filming and editing.
Your request was reviewed and accepted — watch your email for the invoice.
Deposit received — your spot is held for the desired shoot window.
Payment complete. Your custom is queued to be filmed as scheduled.
Shoot day happened — footage is being brought over for editing.
Your clip is being edited, rendered, and prepared for delivery.
Something came up and your order is behind schedule — check your email for details.
Done! Keep an eye on your email for the download link.
This order didn't work out and the payment was returned.
Standard turnaround is 5–7 business days. Delivery dates are an estimate — customs with special effects, sound design, or multiple scenes can take longer. Your Client ID is the code name you chose (or the first six letters of your email) when you submitted your order.
| Client ID | Clip | Shoot | Delivery | Status |
|---|